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Use Cases

Built for the way you actually work

From water utilities to agencies to estates - nine real jobs Zana runs end to end, three for each part of the suite.

Invoicing Agencies

Invoicing for creative and digital agencies

Collect a deposit before you start, get the balance paid by M-Pesa STK push, and pay your freelancers from the same workspace - with every shilling reconciled automatically.

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Utility Billing Water utilities

Metered water billing for utilities, community projects and SACCOs

Capture readings in the field - even offline - apply your tiered tariff, review the exceptions, and post a whole cycle of bills to M-Pesa collection, with arrears and disconnections tracked for you.

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CRM Retail & e-commerce

SMS and WhatsApp campaigns for retail and e-commerce

Turn a pile of customer numbers into repeat sales - segment, send bulk SMS and WhatsApp, and see per-person delivery receipts, with the SMS cost in KES before you hit send.

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Utility Billing Property & estates

Submetered water and electricity billing for estates and apartments

The same metered engine that runs a water utility recovers submetered water and electricity from tenants - readings, tiered rates, and M-Pesa collection, alongside the monthly service charge.

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Utility Billing Energy & mini-grids

Postpaid electricity billing for mini-grids and power resellers

Read submeters in the field - even off-grid - price kWh in rising blocks with a standing charge, review the exceptions, and post a whole village or building to M-Pesa collection, with estimates, arrears, and disconnections handled.

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CRM Real estate

Lead follow-up and WhatsApp enquiries for real estate agents

Catch every property enquiry in one WhatsApp inbox, move each lead through your pipeline, and broadcast new listings to the buyers they suit - so no serious buyer goes cold in someone's personal chats.

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CRM Clinics & appointments

Appointment reminders and patient recalls for clinics and salons

Cut no-shows with WhatsApp and SMS reminders, bring clients back with recall messages, and handle every reschedule in one shared inbox - from a patient list you actually own.

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Invoicing Subscription businesses

Recurring billing for gyms, clubs and subscription businesses

Bill every member the same day each month, collect by M-Pesa, and follow up the ones who lapse - automatically, from one member list, without raising a single invoice by hand.

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Invoicing Schools & education

School fee collection and statements

Invoice every family for the term, let parents pay in instalments by M-Pesa, and hand each one a clean fee statement - with the balances that are behind flagged automatically.

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M-Pesa & card native

STK push and card collection built in - not a plugin bolted on afterwards.

16% VAT, handled

Tax applied and shown correctly on every invoice, receipt, and statement.

Isolated per workspace

Every business gets its own customers, branding, and payment credentials.

No transaction fees

Zana adds no cut on collections - you pay only your provider's standard rate.

Don't see your exact job?

If it involves invoicing, collecting on M-Pesa, metered billing, or messaging customers - Zana almost certainly runs it. Tell us what you do and we'll show you how.