Reach your customers
with SMS & WhatsApp.
Build contact lists, create reusable message templates, and send targeted bulk SMS or WhatsApp campaigns straight from your Zana Suite workspace - no extra tool needed.
Available on Pro and Business plans.
From contact list to delivered message
Three steps from your first import to a campaign in your customers' hands.
- 1
Build your list
Import contacts from a CSV or pull them straight from your billing customers. Organise them into groups for targeted sends.
- 2
Compose your campaign
Pick a template, add personalisation variables, choose your recipients, then set a send time or send immediately.
- 3
Send & track delivery
Messages go out via SMS or WhatsApp. Track delivery per contact in real time - and manage opt-outs automatically.
Contacts, campaigns, and compliance
Engage covers every part of the messaging workflow - from contact import to delivery tracking and opt-out handling.
Contact management
Import contacts from a CSV or sync directly from your billing customers - one contact list across the whole platform.
Groups & segmentation
Organise contacts into groups for targeted sends. A contact can be in multiple groups at once.
Reusable templates
Write message templates once with personalisation variables - name, amount, due date - and reuse them across campaigns.
Bulk SMS campaigns
Send targeted bulk SMS campaigns to any group or your whole contact list. Track delivery status per contact.
WhatsApp campaigns
Reach customers on WhatsApp with the same simple campaign flow - compose, pick recipients, send or schedule.
Delivery tracking
See delivered, failed, and pending counts per campaign. Drill into individual contact statuses to troubleshoot.
Opt-out management
Opt-outs are recorded automatically and honoured on every subsequent send - compliance built in, not bolted on.
Shared customer list
Engage contacts are the same records your invoices are raised against. No duplicate entry across modules.
Built for how Kenyan businesses communicate
Engage works for any business that needs to reach customers at scale - here are the most common ways teams use it.
Payment reminders
Send overdue invoice reminders by SMS - link directly to the pay page so customers can pay on M-Pesa immediately.
Promotional campaigns
Announce offers, new products, or seasonal promotions to your entire customer base or a targeted group.
Utility billing notices
Notify utility account holders when their bill is ready, when a payment is due, or when disconnection is pending.
Service updates
Keep customers informed about maintenance windows, service changes, or any operational update - in seconds.
Start reaching your customers today
Engage is one module in Zana - your billing customers are already there. Send your first campaign without any extra setup.